Legal Information

Last Updated: 10 Feb 2026

1. Introduction

Welcome to TYNCOR. These Terms and Conditions ("Terms") govern your use of our apps, games, and services. By accessing or using our products, you agree to be bound by these Terms.

Company Information:

• Company Name: TYNCOR Ltd.

• Website: www.tyncor.com

• Contact Email: contact@tyncor.com

2. Acceptance of Terms

By downloading, installing, or using any TYNCOR app or game, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

3. User Accounts

• You may need to create an account to access certain features

• You are responsible for maintaining the confidentiality of your account credentials

• You must be at least 13 years old to create an account (or the minimum age required in your jurisdiction)

• You agree to provide accurate and complete information when creating an account

• You are responsible for all activities that occur under your account

4. Licence and Usage Rights

TYNCOR grants you a limited, non-exclusive, non-transferable, revocable licence to use our apps and games for personal, non-commercial purposes. You may not:

• Modify, reverse engineer, decompile, or disassemble our software

• Remove or alter any copyright, trademark, or proprietary notices

• Use our services for any illegal or unauthorised purpose

• Attempt to gain unauthorised access to our systems or networks

• Distribute, sell, lease, or sublicence our software

• Use our services to violate any applicable laws or regulations

5. In-App Purchases

• Some apps and games may offer in-app purchases

• All purchases are final and non-refundable except as required by applicable law

• Prices are displayed in the relevant currency and may include applicable taxes

• Refund requests should be directed to the Apple App Store or Google Play Store, depending on where you made your purchase

• Virtual items or currency have no real-world value and cannot be exchanged for cash

6. User Content

• You retain ownership of any content you create or submit through our apps

• By submitting content, you grant TYNCOR a worldwide, royalty-free, non-exclusive licence to use, display, reproduce, and distribute that content within the app

• You represent and warrant that you have all necessary rights to submit your content

• You are responsible for ensuring your content does not violate any laws or third-party rights

• We reserve the right to remove any content that violates these Terms

7. Intellectual Property

All content, features, and functionality of our apps and games, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, are owned by TYNCOR or our licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Prohibited Conduct

You agree not to:

• Harass, threaten, intimidate, or harm other users

• Use offensive, abusive, defamatory, or inappropriate language

• Impersonate any person or entity

• Cheat, exploit bugs, or use unauthorised third-party software or bots

• Spam, distribute malware, or engage in phishing

• Violate any applicable laws or regulations

• Interfere with or disrupt the services or servers

• Collect or harvest personal information from other users

9. Termination

TYNCOR reserves the right to suspend or terminate your access to our services at any time, with or without notice, for violating these Terms or for any other reason at our sole discretion. Upon termination, your right to use the services will immediately cease.

10. Disclaimers and Limitation of Liability

DISCLAIMERS:

• Our services are provided "as is" and "as available" without warranties of any kind, either express or implied

• We do not guarantee that our services will be uninterrupted, secure, or error-free

• We make no warranties regarding the accuracy, reliability, or completeness of content

LIMITATION OF LIABILITY:

• To the maximum extent permitted by law, TYNCOR shall not be liable for any indirect, incidental, special, consequential, or punitive damages

• Our total liability shall not exceed the amount you paid to us in the past 12 months, or £100, whichever is greater

• Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you

11. Indemnification

You agree to indemnify, defend, and hold harmless TYNCOR and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our services or violation of these Terms.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website or within the app. Your continued use of our services after changes constitutes acceptance of the modified Terms.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration or in the courts of England and Wales, as applicable.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact

For questions about these Terms, contact us at contact@tyncor.com.

Last Updated: 10 Feb 2026

1. Introduction

TYNCOR ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our apps and games.

Data Controller:

• Company Name: TYNCOR Ltd.

• Website: www.tyncor.com

• Email: contact@tyncor.com

2. Information We Collect

Information You Provide Directly:

• Account information (name, email address, username, password)

• Profile information (avatar, bio, preferences)

• User-generated content (posts, comments, messages)

• Payment information (processed securely by third-party payment processors)

• Communications with customer support

• Survey responses and feedback

Information Collected Automatically:

• Device information (device model, operating system, unique device identifiers)

• Usage data (features used, time spent, actions taken, game progress)

• Log data (IP address, browser type, access times, pages viewed)

• Location data (approximate location based on IP address, or precise location if you grant permission)

• Analytics data (session duration, crash reports, performance metrics)

• Advertising identifiers (for personalised advertising, where applicable)

Information from Third Parties:

• Social media profile information (if you connect social accounts like Facebook, Google, or Apple Sign-In)

• Analytics providers (Google Analytics, Firebase Analytics)

• Advertising partners

• App store platforms (Apple App Store, Google Play Store)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services

• Create and manage your account

• Process transactions and send related information

• Respond to your comments, questions, and support requests

• Send you technical notices, updates, security alerts, and administrative messages

• Monitor and analyse usage patterns and trends

• Detect, prevent, and address fraud, security issues, and technical problems

• Personalise your experience and deliver relevant content

• Send promotional communications and marketing (with your consent where required)

• Comply with legal obligations and enforce our Terms

• Conduct research and development to improve our products

• Enable multiplayer features and social interactions

4. Legal Basis for Processing (for EEA/UK Users)

We process your personal data based on:

• Consent: When you give us explicit permission (e.g., for marketing communications)

• Contract: To provide services you've requested or to take steps before entering a contract

• Legitimate Interests: To improve our services, prevent fraud, and ensure security

• Legal Obligation: To comply with laws and regulations

You have the right to withdraw consent at any time where we rely on consent as the legal basis.

5. Data Sharing and Disclosure

We may share your information with:

Service Providers and Partners:

• Cloud hosting providers (e.g., Amazon Web Services, Google Cloud)

• Analytics services (e.g., Google Analytics, Firebase Analytics, Unity Analytics)

• Payment processors (Apple Pay, Google Pay, Stripe)

• Customer support platforms

• Email service providers

• Content delivery networks

Advertising Partners (if applicable):

• Ad networks and exchanges

• Social media platforms for targeted advertising

• Marketing analytics providers

Legal and Safety Requirements:

• When required by law, court order, or legal process

• To enforce our Terms and policies

• To protect our rights, property, or safety, or that of our users or the public

• To detect, prevent, or address fraud, security, or technical issues

Business Transfers:

• In connection with a merger, acquisition, bankruptcy, or sale of assets

With Your Consent:

• When you authorise us to share with specific third parties

We do not sell your personal information to third parties.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your data, including:

• Standard Contractual Clauses approved by regulatory authorities

• Adequacy decisions by competent authorities

• Other legally approved transfer mechanisms

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account

• Comply with legal obligations (e.g., tax, accounting requirements)

• Resolve disputes and enforce our agreements

• Achieve the purposes outlined in this Privacy Policy

Specific retention periods:

• Account data: Until you request deletion or account is inactive for 6 years

• Usage and analytics data: Typically 6 years

• Support communications: 6 years after resolution

• Legal and compliance records: As required by applicable law

You can request deletion of your account and personal data at any time by contacting contact@tyncor.com.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability:

• Request a copy of your personal data

• Receive your data in a structured, commonly used format

Correction:

• Correct inaccurate or incomplete information

• Update your account information through app settings

Deletion ("Right to be Forgotten"):

• Request deletion of your personal data

• Note: We may retain certain data as required by law

Restriction and Objection:

• Limit how we use your data

• Object to processing based on legitimate interests

• Opt out of marketing communications

Withdraw Consent:

• Where processing is based on consent, you can withdraw it at any time

Lodge a Complaint:

• File a complaint with your local data protection authority

To exercise these rights, contact us at contact@tyncor.com.

Additional controls:

• Marketing emails: Unsubscribe link in each email

• Push notifications: Device settings

• Location data: Device settings or app permissions

• Advertising: Opt out through device settings (e.g., "Limit Ad Tracking" on iOS, "Opt out of Ads Personalisation" on Android)

9. Children's Privacy

Our services are not directed to children under 13 years of age (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at contact@tyncor.com, and we will take steps to delete such information.

For apps that are child-directed or have a mixed audience, we implement additional safeguards in compliance with applicable children's privacy laws.

10. Security

We implement appropriate technical and organisational security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest

• Regular security assessments and penetration testing

• Access controls and authentication mechanisms

• Secure data centres with physical security

• Employee training on data protection

• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

• Remember your preferences and settings

• Authenticate your account

• Analyse usage patterns and measure effectiveness

• Deliver personalised content and advertising

• Improve our services

Types of cookies:

• Essential cookies: Required for the service to function

• Analytics cookies: Help us understand usage patterns

• Advertising cookies: Used for targeted advertising

• Preference cookies: Remember your settings

You can control cookies through:

• Browser settings

• App settings (where available)

• Third-party opt-out tools (e.g., Google Analytics opt-out, Network Advertising Initiative)

Note that disabling certain cookies may affect functionality.

12. Third-Party Links and Services

Our apps may contain links to third-party websites, services, or integrations (e.g., social media platforms). We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website and in the app

• Sending an email notification (where appropriate)

• Displaying an in-app notice

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

Privacy Enquiries: contact@tyncor.com

Support: support@tyncor.com

General Enquiries: contract@tyncor.com

For users in specific regions:

• EEA/UK users: You may contact your local supervisory authority

• California users: See additional information in our CCPA disclosure (if applicable)

• Other regions: Contact your local data protection authority

Last Updated: 10 Feb 2026

General Policy

All purchases made through TYNCOR apps and games are subject to the refund policies of the platform through which you made the purchase.

Apple App Store Purchases

All purchases made through the Apple App Store are subject to Apple's refund policy. To request a refund:

1. Visit reportaproblem.apple.com

2. Sign in with your Apple ID

3. Select the purchase you wish to refund

4. Follow Apple's instructions to submit your request

Apple determines refund eligibility according to their policies.

Google Play Store Purchases

All purchases made through Google Play are subject to Google's refund policy. To request a refund:

1. Visit play.google.com/store/account

2. Find the relevant purchase in your order history

3. Select "Request a refund" or "Report a problem"

4. Follow Google's instructions to submit your request

Google determines refund eligibility according to their policies.

Other Platforms

For purchases made through other platforms (e.g., Steam, console stores), please refer to that platform's refund policy.

Direct Purchases (if applicable)

For any purchases made directly through TYNCOR:

• Refund requests must be submitted within 14 days of purchase

• Contact support@tyncor.com with your order details

• We will review requests on a case-by-case basis

• Approved refunds are processed within 5-10 business days

• Refunds are issued to the original payment method

Non-Refundable Items

The following are generally non-refundable:

• Virtual currency or items that have been used or consumed

• Subscriptions after the renewal date

• Purchases made more than 14 days ago (except as required by law)

Exceptions

We may provide refunds outside these guidelines in exceptional circumstances, such as:

• Technical issues preventing access to purchased content

• Unauthorised purchases (subject to verification)

• As required by applicable consumer protection laws

Consumer Rights

This refund policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights, including the right to a refund within a certain period regardless of our policy.

Last Updated: 10 Feb 2026

What Are Cookies?

Cookies are small text files stored on your device when you use our apps, games, or visit our website. They help us provide, improve, and personalise our services.

Types of Cookies We Use

Essential Cookies:

• Required for the service to function properly

• Enable core features like user authentication and security

• Cannot be disabled without affecting functionality

Analytics and Performance Cookies:

• Help us understand how users interact with our services

• Collect aggregated, anonymised usage data

• Examples: Google Analytics, Firebase Analytics

• Help us identify and fix technical issues

Advertising and Marketing Cookies:

• Used to deliver relevant advertisements

• Track advertising campaign effectiveness

• Create user profiles for targeted advertising

• May be set by third-party advertising networks

Preference and Functionality Cookies:

• Remember your settings and preferences

• Personalise your experience

• Store language preferences, region settings, etc.

Third-Party Cookies

We use third-party services that may set their own cookies, including:

• Google Analytics

• Firebase

• Facebook Pixel

• Advertising networks

• Social media platforms

These third parties have their own privacy policies governing cookie use.

Managing Cookies

You can control cookies through:

Browser Settings:

• Most browsers allow you to refuse or delete cookies

• Refer to your browser's help documentation for instructions

App Settings:

• Some apps provide cookie preferences in their settings menu

Device Settings:

• Mobile devices offer privacy settings to control tracking

Third-Party Opt-Out Tools:

• Google Analytics opt-out: tools.google.com/dlpage/gaoptout

• Network Advertising Initiative: optout.networkadvertising.org

• Digital Advertising Alliance: optout.aboutads.info

Note: Disabling certain cookies may limit functionality or prevent you from using parts of our services.

Do Not Track

Some browsers offer "Do Not Track" signals. We currently do not respond to Do Not Track signals, as there is no industry-wide standard for compliance.

Last Updated: 10 Feb 2026

Copyright

All TYNCOR apps, games, content, and materials are protected by international copyright laws. This includes:

• Source code and software

• Graphics, artwork, and visual designs

• Audio, music, and sound effects

• Text, dialogue, and written content

• Game mechanics and features (where applicable)

Unauthorised reproduction, distribution, modification, or commercial use is strictly prohibited.

Trademarks

TYNCOR, our logos, app names, and game titles are trademarks or registered trademarks of TYNCOR. Use of our trademarks without prior written permission is prohibited.

User Content Licence

By submitting content to our apps or games (e.g., user-generated levels, comments, artwork), you grant TYNCOR:

• A worldwide, royalty-free, non-exclusive licence

• To use, reproduce, modify, adapt, publish, and display that content

• Within the app or game and for promotional purposes

• For the duration of copyright protection

You retain ownership of your original content.

Copyright Infringement Claims (DMCA)

If you believe your copyrighted work has been infringed, please contact us at contact@tyncor.com with the following information:

• Identification of the copyrighted work claimed to have been infringed

• Identification of the material claimed to be infringing and its location

• Your contact information (name, address, telephone number, email)

• A statement that you have a good faith belief that the use is not authorised

• A statement that the information is accurate and you are authorised to act on behalf of the copyright owner

• Your physical or electronic signature

We will respond to valid notices in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA) where applicable.

Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification to contact@tyncor.com with similar detail explaining why the content should be restored.

Last Updated: 10 Feb 2026

Our Commitment

TYNCOR is committed to making our apps and games accessible to all users, including those with disabilities. We strive to comply with relevant accessibility standards and guidelines.

Standards

We aim to conform to:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA (for web-based content)

• Platform-specific accessibility guidelines (iOS, Android)

Features

Our apps may include accessibility features such as:

• Screen reader compatibility

• Adjustable text sizes

• Colour contrast options

• Alternative input methods

• Subtitles and captions (where applicable)

Feedback

If you experience accessibility barriers or have suggestions for improvement, please contact us at support@tyncor.com. We welcome your feedback and will work to address accessibility issues.